Next Generation IT
Easy Serve’s Rapid platform provides a unified set of tools that proactively monitor, manage and control IT assets remotely, easily and efficiently from one integrated platform.
The Rapid framework manages each client's IT infrastructure, network components, servers and users' desktop PCs - remotely, comprehensively, and transparently.
With Rapid, Easy Serve can manage multiple customers, install and configure systems, collect system status data, protect critical data and system resources, and provide a robust set of managed services for our customers. The Rapid solution makes all this possible without the need for our clients to add additional staffing resources to manage the solution.
The core functionality within the Rapid IT Automation Framework provides the following essential functions to Easy Serve. These include:
- Computer Audit and Inventory
- Patch Management
- Automated System Management
- Automated Power Management
- Managed Service Templates
- Cross Platform Support (PC and Mac)
- Help Desk
- Automated User State Management
- System and Windows Event Log
- Monitoring and Alerts
- Desktop Policy Enforcement
- LAN Discovery
- Software Deployment
- Remote Control
- Real Time Monitoring
- FTP
- Chat
- Messaging
- Comprehensive Reporting
- Desktop Privacy Suite
- Anti-Virus
- Application Programming Interface (API)